By Sophie Bolam When people think about therapy, they often imagine techniques, strategies, or interventions. Whilst these things certainly have their place, one of the most important lessons I have learned throughout my career is surprisingly simple: people want to feel both heard and understood. As a Cognitive Behavioural Therapist working with children, young people, adults and families, I have had the privilege of hearing many personal stories. Different ages, different circumstances, different challenges. Yet, beneath the surface, there is often a common theme. Many people arrive carrying not only the weight of their difficulties, but also the experience of feeling unheard, misunderstood, or alone in their experiences. Sometimes this comes from others. Sometimes it comes from systems that were never designed with their individual needs in mind. Sometimes it comes from years of trying to explain experiences that feel difficult to put into words. This can result in people mi...